FAQ

>Are you shipping outside of U.S.?

We currently ship to Canada, UK, Australia, mainland China and Hong Kong SAR for clothing&accessories items.

>How is tax calculated in my order?

Orders shipping to UK, Canada and Australia are subjects to import custom&duties by DHL upon arrival of your destination. Orders shipping to California will be charged sales tax at check out. Customers are responsible for all duties and taxes.

>What does it mean to place a pre-order?

Pre-orders are orders for items that are not in stock currently but that are expected to be shipped out at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. Approximate delivery time for pre-order items are 2 weeks. We will send you an email at the time of shipment as well.

>I have placed an pre-order item for over 1 week. Why I still haven't received a tracking email yet?

Pre-order items estimated arrival time is about 2 weeks. Please allow 7 business days for us to prepare the stock after you placed the order. When the item arrive at our warehouse, we will inspect it, and pack it for pre-shipment to the U.S. Once the parcel arrives in the U.S and gets clear from the U.S custom, a tracking number will be released and we will send a shipping fulfillment email to you by then.

>What happens if I am buying a pre-order item and in-stock items at the same time?

Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out.

>I want to cancel my order. How do I do that?

Please contact stylemiaofficial@gmail.com and provide us with your order number, we can cancel an order that is placed within 24 hours. 

>How do I return an item of clothing&accessories?
All returns need to be authorized by us.  Please send us an email (stylemiaofficial@gmail.com) and we will be getting back to you within 24 hours.